Resumo

FERREIRO MARTINEZ, Velia Verónica; BRITO LAREDO, Janette  e  GARAMBULLO, Adriana Isabel. Quality Management Model as a Planning Strategy in International Accreditation Processes. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2020, vol.10, n.20, e011.  Epub 18-Nov-2020. ISSN 2007-7467.  https://doi.org/10.23913/ride.v10i20.606.

The following investigation shows the design and implementation of a quality management model as a result of the review of topics such as quality assessment in higher education, criteria and indicators required in accreditations with the purpose of generating a strategy plan so that the educational programs can have the recognition of their quality by prestigious national and international organizations. The methodology was designed in two phases. The first one consists on analyze documentary information collected from various sources: databases, magazines, web pages and other publications, to define the stages, categories and quality indicators and create a model where the accreditation criteria required by international organisms are expressed; all of this, in order to have a guide that directs and facilitates the activities aimed at achieving the accreditation of the educational program. In the second phase, each of the stages of the model was implemented to the Mechatronics Engineering program offered by the Facultad de Ingeniería y Negocios - Tecate of the Universidad Autónoma Baja California (UABC). Finally, after carrying out said implementation and submitting the aforementioned program to evaluation in March 2019, favorable results were reached by obtaining international accreditation as of May 2019 by the Council of Accreditation of Engineering Education (CACEI). Therefore, it is concluded that the generated model serves as a planning strategy to direct both academic and administrative activities of the Facultad and comply with the criteria and indicators through continuous improvement, and thus contribute to the achievement of accreditations and be competitive internationally.

Palavras-chave : international accreditation; educational quality; criteria; indicators; management model.

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