Resumen

YON GUZMAN, Silvia Estela  y  HERNANDEZ MARIN, Gloria del Jesús. Tutoring in Higher Education: Analysis of the Perception of Professionals and Students in a Public University. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2019, vol.9, n.18, pp.717-747. ISSN 2007-7467.  https://doi.org/10.23913/ride.v9i18.443.

This descriptive study analyzes the experiences’ meanings related to the process of tutorial attention of a public university in Costa Rica. The study was done throuout a non-probabilistic sample conformed of volunteers as participants: specialists on the topic, profesors and students. A case study and a semi-structured interview was used: the instrument was designed with a predetermined script of 10 open differentiated questions. The information was organized into units of analysis derived from each guided question, from which the meanings, categories and topics were generated; the relationship between them was also generated. For the descriptive analysis, frequencies and percentages of the responses from the participants were used.

As part of the results, the academic and personal guidance stands with a high prevalence among the functions of the faculty advisor and which intensifies in the registration process. Within the main needs, the academic ones are highly shown, economic and family needs are lesser presented. On the other hand, although the role of the faculty advisor is highlighted due to the support offered, the students demand more personalized attention as well as communication, interaction and tutor‘s permanence. The results obtained from this restudy allow us to know more about the tutor’s job through the perceptions of students and faculty staff. The collected data can function as a reference to develop a proposal for the improvement of this studied context, as well as to contrast it with other experiences.

Palabras llave : higher education; college student; perception; professors; tutoring.

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