Resumo

ALVARADO LAGUNAS, Elías; ORTIZ RODRIGUEZ, Jeyle  e  DAVILA AGUIRRE, Mario César. An analysis on the perception that local and external users have of library services in a macro University of Mexico. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2019, vol.9, n.18, pp.330-355. ISSN 2007-7467.  https://doi.org/10.23913/ride.v9i18.426.

This article presents the results of an analysis on users’ perception of librarian service at the Universidad Autonoma de Nuevo Leon (UANL), considered the third largest university and university in the north of Mexico. We use data from a semi-structured survey collected in the facilities of the UANL in 2016. Structural equation modeling is used to explain the way users classify their perceptions about the service in the UANL libraries. Results indicate that UANL students give more importance to the physical space available to work in the library, such as: work tables, study rooms and cubicles. Meanwhile, for external user’s library's physical equipment and general infrastructure are more important.

Palavras-chave : library; method of structural equations; perception; service.

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