Resumo

SOTELO ASEF, Jesús Guillermo. ISO 19001:2011 standard planning of the audit in a system of quality management on the basis of standard ISO 19011:2011. RIDE. Rev. Iberoam. Investig. Desarro. Educ [online]. 2018, vol.8, n.16, pp.97-129. ISSN 2007-7467.  https://doi.org/10.23913/ride.v8i16.329.

The purpose of this is to perform an analysis of the planning of the audit on the basis of the points required in ISO 19011:2011. This research is quantitative, descriptive, correlational type and transverse turn. An instrument is designed to measure the planning of the audit of a system of quality management in which seven dimensions of which emerged 37 items were identified, an analysis of reliability obtaining a value of 0.962 Alpha coefficient of cronbach. As results obtained that the dimensions analyzed have a high degree of acceptance as regards the perception of the members of the system, on the other hand there is a significant correlation between each of the dimensions and the studied variable. It is concluded that the designed instrument can be applied in different organizations to identify the perception of the members of a system of quality management on the audit of it planning.

Palavras-chave : auditing; quality; management; ISO 19011.

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