Introduction:

Lodging SMEs operate in a complex environment whose restrictions undermine their ability to adapt to disturbances. In this context, the human capital management is affected turning the operations and permanence of this organizations vulnerable. It is considered that human capital is nodal for the equilibrium in the whole system; nevertheless, the revised literature did not report specific systemic models for SMEs.

Method:

The systemic method was and it’s treaty, with the development of the Soft Systems Methodology to generate a diagnosis on the current situation perceived as a problem, detect components, actors, conflicting interrelations and propose a conceptual model to outline a solution.

Results:

Each of the relevant systems obtained 90% of consistency within the AHP. This means that the proposed model represents congruence with the reality that the lodging SMEs studied and generated the guideline to propose new interrelations that improve the organizational dynamics aimed at the viable equilibrium of these companies with their environment.

Conclusion:

The Systemic Method allowed to identify relevant actors, place them in a recursion level and to recognize the conflictual relations. The conceptual model does not pursue the redesign of the organization chart but to restate the current relations to reduce obstacles and to support the continuous adaptation of the organizations in matter. The previously mentioned approach contrasts to others applied to the human capital management in the tourist sector due to the fact that they possess a linear essence.

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