Resumen

COUTO BENITEZ, Ismael; HERNANDEZ, Alberto  y  SARABIA, Cecilia. La gestión integral de los residuos sólidos urbanos en Juárez: lecciones innovadoras para otros municipios. Rev. pueblos front. digit. [online]. 2012, vol.7, n.13, pp.178-209. ISSN 1870-4115.

The integration of the private sector into comprehensive management of urban solid waste in the municipality of Ciudad Juárez shows a new institutional mechanism to operate a public service that has fulfilled the improvement and efficiency expectations established by managerial indicators for public sanitation services, in addition to overcoming the lack of budget provision for maintenance and renewal of waste collection equipment.

By means of a historical revision of data as well as interviews with both executive directors of a garbage-collecting firm called PASA and officials of the municipal government of Ciudad Juárez, this document approaches the waste collection model that was created as well as the way in which the garbage collection service operates in one of the five most populated municipalities in Mexico. Based on this experience, the management of municipal public services assumed new challenges by using negotiation practices, quality of service, financial accountability and government control.

Palabras llave : public management; solid waste; public services; conflict management.

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