Resumo

DIAZ DE LEON CASTANEDA, Christian  e  GONGORA ORTEGA, Javier. E-Health in Public Health Services in Mexico: Case Study. Región y sociedad [online]. 2020, vol.32, e1256.  Epub 07-Ago-2020. ISSN 2448-4849.  https://doi.org/10.22198/rys2020/32/1256.

The purpose of this work is to explore the development of the Information and Communication Technologies (e-Health components) in public health services of Mexico, as well as to inquire into the enablers and barriers to its implementation. A case study was conducted at the Instituto de Servicios de Salud del Estado de Aguascalientes using a mixed approach of concurrent type and qualitative predominance that included non-participant observation, semi-structured interviews and a questionnaire addressed to medical staff. Through the study, diverse improvement opportunities for the access and development of the Information and Communication Technologies were identified; diverse barriers to its implementation were also. The study has the limitation of taking only the services offer perspectives. The originality of this study is the comprehensive research of e-Health components. It is concluded that it is necessary to strengthen the Information and Communication Technologies policies focused to the health sector in order to optimize its development and implementation.

Palavras-chave : information and communications technologies; e-Health; digital health; health system; implementation science; Aguascalientes.

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