Resumen

GONZALEZ JUAREZ, Liliana  y  NORENA PENA, Ana Lucía. Intercultural communication as a means to promote culturally appropriate care. Enferm. univ [online]. 2011, vol.8, n.1, pp.55-60. ISSN 2395-8421.

Introduction: A central element for the implementation of cultural competence that allows us to understand and develop communication skills with diverse cultural groups, is to expand our skills in intercultural communication. Intercultural communication improves the quality of care health services. The document aims to describe the importance of intercultural communication as a means to encourage culturally competent care practices. Development: Culture provides a heterogeneous meaning to the language of every person and social group. We need a certain communicative competence and not only linguistic competence. It is through culture that teaches individuals how to communicate through language, gestures, clothing, food, how to use the space, etc. Ethnocentrism and culture shock, negative emotions could surface, for what it takes to make an effort not only to approach other cultures but to rethink the culture. Conclusions: obviously it is necessary to provide culturally acceptable care, be interested to know and integrate other cultures, suggests some strategies, like the aid relationship, as well as the participation of intercultural mediators to achieve a better understanding of the care and treatment applied by health personnel.

Palabras llave : Communication. Intercultural; care.

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