Resumen

CLEMENTE RICOLFE, José Serafín; ESCRIBA PEREZ, Carmen  y  BUITRAGO VERA, Juan Manuel. Dimensiones clave en la satisfacción con los entornos virtuales de aprendizaje en la enseñanza universitaria: el caso de PoliformaT. RMIE [online]. 2010, vol.15, n.46, pp.849-871. ISSN 1405-6666.

This article analyzes the key factors in student satisfaction at Universidad Politécnica de Valencia (Spain) with PoliformaT, part of the Sakai project (open-code educational software). Based on 916 personal interviews, 70% of the students showed to be very or quite satisfied with PoliformaT. These factors were grouped into four dimensions: teachers, students, "hard" technology (interface) and "soft" technology (easy access and navigation). The dimension that most influences satisfaction with PoliformaT is "hard" technology. In addition, a structural model was used to prove that satisfaction has a direct and positive relation with recommendations for other students to use PoliformaT.

Palabras llave : e-learning; surveys; student satisfaction; educational software; schools; Spain.

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