Resumen

BENET-GIL, Alicia. Development of Inclusive Policies in Higher Education. Convergencia [online]. 2020, vol.27, e11120.  Epub 29-Mayo-2020. ISSN 2448-5799.  https://doi.org/10.29101/crcs.v27i82.11120.

The diversity of university students and the emerging inclusive policies justify the intention to explore their applicability in the field of higher education. The aim of this study is to investigate the policies and regulations promoted by the university to guarantee access and permanence of students and also to find out how the university community perceives it. For this purpose, the case study has been used and interviews and focus groups with the rectoral team, university services, teachers and students have been carried out. Furthermore, the main documents of the institution has been analyzed. The main results show how the Universitat Jaume I is organized to address diversity and promotes actions aimed at this, however participants consider that some aspects of access and permanence should be improved. The conclusions point out the need to generate an inclusive policy that develops all services and regulations from an intercultural and inclusive approach.

Palabras llave : policies; higher education; services; intercultural and inclusive approach.

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