Resumo

RIVERA URRUTIA, Eugenio. Concept and Problems of the Electronic Government Construction. A Review of the Literature. Gest. polít. pública [online]. 2006, vol.15, n.2, pp.259-305. ISSN 1405-1079.

This paper analyzes the meaning and scope of the e-government and the main problems that characterize the construction of the electronic government in the national administration of the state. The incorporation of information technologies in the public management raises very different challenges compared to those confronted by the private sector.

The web sites, being a fundamental part of the electronic government, reshape in a substantial manner the links between the state and the citizens and the users of public services. However, the progression of the web sites from information mechanisms to complex transactional portals requests a deep internal transformation of the governmental agencies, that includes a broad modification of its regulatory and legal frame, process reengineering, the transition from traditional modalities of the bureaucracy towards what has been called "virtual bureaucracy", and even a progressive blur of the institutional borders and the appearance of the virtual agencies. The construction of the digital government constitutes, in sum, a paramount effort of institutional innovation and transformation of the public organizations.

Palavras-chave : e-government; information and communication technologies; public management.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )