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Revista de sanidad militar

Print version ISSN 0301-696X


VIDAL PEREZ, Francisca; GARCIA ROJAS, Edgar; HERNANDEZ CAMAS, Adriana  and  FLORES CASTILLO, Karla María. User satisfaction for a dignified treatment in the areas of occupational therapy and mechanotherapy of the Rehabilitation and Special Education Center of the State of Tabasco. Rev. sanid. mil. [online]. 2018, vol.72, n.1, pp.24-31.  Epub Aug 20, 2019. ISSN 0301-696X.


Patient satisfaction has emerged as a critical result of care; therefore, focusing on the opinion of users, their needs and expectations from the perspective of perceived quality is of great importance.


To determine the level of satisfaction of the user from a dignified treatment in the areas of occupational therapy and mechanotherapy of the Center of Rehabilitation and Special Education of the State of Tabasco.

Material and methods

An observational, analytical, cross-sectional and prospective study was carried out on patients who came to the area of mechanotherapy and occupational therapy at the Center for Rehabilitation and Special Education of the State of Tabasco, in relation to the satisfaction and dignified treatment received from physiotherapists. The universe consisted of 280 patients; the formula for finite population by proportions was chosen, obtaining a sample of 122 users; a questionnaire of 26 items was implemented. Pearson’s chi-square (χ2) test was used, accepting a p ≤ 0.05.


81 were women (66.4%) and 41 were men (33.6%), with ages of 36.3 ± 13.4 years. 81.1% were very satisfied with the care received and 76.2% with the waiting time in the areas of Occupational Therapy and Mechanotherapy.


The results were good, as 76.2% were satisfied with the time they waited to receive care and 81.1% with the care received from the physiotherapist; only 69.7% considered that the therapist explained in a clear and understandable way.

Keywords : Customer satisfaction; quality of care; dignified treatment; physiotherapists.

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