Resumo

ARENAS RESENDIZ, Tanya et al. The Soft Systems Methodology and the Viable System Model to improve mexican tourist supply regarding chinese consumers. Acta univ [online]. 2017, vol.27, n.2, pp.53-64. ISSN 2007-9621.  https://doi.org/10.15174/au.2017.1246.

Using Soft Systems Methodology (SSM), the Chinese Outbound Market System is defined, and improvements to Mexican Tourist Supply regarding Chinese consumers are set based on cybersystems principles. An interpretation of the system is given, and the recursive levels, interrelations, and conflicts are determined; interactions between factors are interpreted. By applying Viable Systems Model precepts, Relevant Subsystems required for viability are specified. Optimum systemic integration at the collective level to improve Mexican tourist supply regarding Chinese consumers is detailed. Also, individual attributes that will lead to complementarity of interrelations for an evolution of the overall system are listed due to their relevance for stimulating Mexican tourist supply consumption by the Chinese outbound market.

Palavras-chave : System; viability; chinese outbound market; mexican tourist supply.

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