Resumo

SANCHEZ GUZMAN, Mariano I. Markers of quality in hospital management. Rev. Inst. Nal. Enf. Resp. Mex. [online]. 2005, vol.18, n.2, pp.132-141. ISSN 0187-7585.

Measurement is the tool used by humans in all of his daily activities, no matter how simple or complicated. In the case of advanced management, all administrative theories from any business company end up with the measurement of indexes of its processes, structures and results. In the case of everyday hospital life, indexes of administrative management have evolved into an essential tool because things that can not be measured can not be improved; hence, they are worthless for the decision making process. Indexes of administrative management are tools to change the structure of an institution and measure the accomplishment of its objectives.

Palavras-chave : Index; standard; process; measurement tools; deviation.

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