Resumo

TRUJILLO FLORES, Mara Maricela; RIVAS TOVAR, Luis Arturo  e  LAMBARRY VILCHIS, Fernando. Mobbing: A theoretical model quantifying factors affecting the role of women executives in the institutions of public education in Mexico. Contad. Adm [online]. 2014, vol.59, n.1, pp.192-228. ISSN 0186-1042.

From a comprehensive review of the state of the art about mobbing, the models used on its quantification were identified. The data analysis concluded that there is a variety within variables used to measure the phenomenon; it stands out that none of them considers the emotional intelligence variable, nor the models' little gender orientation in organizations, particularly in public higher education institutions, despite being a notorious sector with a high rate incidence of the phenomenon. A diagnosis was made at Instituto Politécnico Nacional (IPN) Higher Education Institutions (HEI) which revealed that there are some variables that could be mobbing causes. The research field analysis allows proposing a theoretical model about mobbing among IPN civil servant women. This is a descriptive-explanatory research. This model integrates emotional intelligence and victims' and bullies' personality as determining variables.

Palavras-chave : mobbing work; instrument; gender perspective executive women; mobbing.

        · resumo em Espanhol     · texto em Inglês     · Inglês ( pdf )