Resumo

LEYTON-PAVEZ, Carolina Elena; HUERTA-RIVEROS, Patricia Carolina  e  PAUL-ESPINOZA, Iván Renato. Balanced scorecard in health. Salud pública Méx [online]. 2015, vol.57, n.3, pp.234-241. ISSN 0036-3634.

Objective. To evaluate the installation of strategies in the higher complexity hospitals (HMC, in Spanish) of public health in Chile starting from the results of the Balanced Scorecard (BSC), during the years 2011-2012. Materials and methods. The implementation of the BSC is described, the strategies and indicators identified, and the results of the 57 HMC compared and analyzed. Results. Starting from the comparison of the results it is discovered that the BSC allows to evaluate the installation of the strategies. Conclusion. Differences are identified in the installation of the strategies by geographical area, with North presenting a higher score (20.21), followed by Center (10.41) and South (19.50), which can be explained by the size and complexity of this establishments, variables that should be incorporated in the evaluation of the results of the BSC.

Palavras-chave : health management; strategies; hospitals; management indicators.

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