Adoption and use of e-government services: the case of romania

 

S. E. Colesca¹, L. Dobrica²

 

¹ Research Centre in Public Administration and Public Services, Academy of Economic Studies, Bucharest, Romania, sofiac@man.ase.ro

² University Politehnica of Bucharest, Faculty of Automatic Control and Computers, liliana@aii.pub.ro

 

ABSTRACT

National governments have been makeing significant attempts to make theirits services and information available on the Internet. However, the success of these efforts depends, to a great extent, on how well the targeted users for such services, citizens in general, make use of them. For this reason, the purpose of the presented study was to identify what factors could affect the citizens' adoption of e-government services, analyzing the case of Romania. According to the UN e-government survey conducted in 2008, Romania comes under mid range countries by utilization of e-government (percent of utilization 37%). Romania's national portal www.e-guvernare.ro aims at progressively making all services and information accessible through the portal. The study is an extension of the Technology Acceptance Model. The proposed model was validated using data collected from 481 citizens. The results provided substantial support for most all proposed hypotheses and showed the significance of the extended constructs.

keywords: e government, citizen's adoption, Technology Acceptance Model.

 

RESUMEN

Los gobiernos nacionales hacen importantes esfuerzos para quehacer sus servicios e y informaciones se encuentren disponibles en Internet. Sin embargo, el éxito de estos esfuerzos depende, en gran medida, de qué tan biencómo los usuarios a los que van dirigidos tales serviciosde e gobierno servicios, los ciudadanos en general, hacenr uso de ellos. Porara esta razón, el propósito del presente artíiculo es de identificar los factores que podrían afectar la adopción de los servicios de gobierno electrónicos,. analizando el caso de Rumania. De acuerdoConforme con la encuesta sobre gobiernos electrónicos de UN investigación E-government realizada de UN en 2008, Rumania está entre los países con un nivel medio de desarrollo del E-gobiernogobierno electrónico (porcentaje de utilización 37%). El portal nacional de Rumania portal nacional - www.e-guvernare.ro - tiene comopor objeto hacer accesibles progresivamente todos los servicios y la información accesible a través del portal. El estudio es una extensión del Modelo de Aceptación de Tecnología. El modelo propuesto fue validado con datos recogidos de 481 ciudadanos.

 

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