Resumo

TORRES-SALGADO, Martha K.. Performance indicators of medical processes with strategic alignment in patient care. Cir. cir. [online]. 2021, vol.89, n.3, pp.403-410.  Epub 03-Nov-2021. ISSN 2444-054X.  https://doi.org/10.24875/ciru.20000046.

The key performance indicators (KPI) to the processes are of relevance, of priority and their study is justified, because they make it possible to measure in order to evaluate and improve medical care. Whose objective is to respond to why the KPI are important in the processes and how to define them according to their application. It refers to an analytical, conceptual and deductive reasoning study. Explanatory scope for its correlation of strategic KPI to processes, according to the importance of activities in medical services. The result leads to an understanding of the KPI model proposal for processes with strategic alignment levels. Finally, the KPI model for processes with levels of strategic alignment is presented, which it visualizes in an integral way and that contributes in its application to improve the quality in the medical service to the patient in the process.

Palavras-chave : Strategic planning; Indicators; Medical processes.

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