Resumo

MARINEZ-NAVARRO, Freddy. Civic know-hows in the innovation of public management. Convergencia [online]. 2016, vol.23, n.70, pp.87-114. ISSN 2448-5799.

This paper defines the concept of civic know-hows in the light of their components such as civic intelligence, civic engagement, social control and collaborative participation, as well as how their analysis is used to propose a kind of innovation in participatory governance. Through a theoretical exploration, we approach, on the one hand, the explanation of the elements of innovation in participatory governance, and on the other, the determination of the general meeting place in the complementary relation between the components of civic know-hows and the implementation of an improvement process or a new management, the introduction of a new service or improving the quality of an existing one, as well as the ways of providing them

Palavras-chave : innovation; public management; civic know-hows; participation; collaboration.

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