Resumo

MAS BLEDA, Amalia  e  CHAIN NAVARRO, Celia. Webs and national archives users: the case of Arquivo Nacional de Torre do Tombo (Portugal). Investig. bibl [online]. 2009, vol.23, n.47, pp.189-212. ISSN 2448-8321.

Information is given of services that should be included in the website of an archive, taking as reference the opinion of its public. Therefore the needs of 90 users of this concrete archive, the Arquivo Nacional da Torre do Tombo (National Archive of Portugal) are analyzed, which were obtained through a personal interview. Conclusions are that most users wish to find basic or practical information in the web, such as contact, access and consultation data; a detailed description of the archive's funds; the number of digitalized documents on-line; a good search system (catalog), and the possibility of doing transactions on-line.

Palavras-chave : Users' study; Information needs; Websites; Web sites; Internet; National Archive; Portugal; Digital contents; Users' satisfaction; On-line services.

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