Purpose:

To identify the statistical relationship between the variables of organizational citizenship behavior (OCB) in relation to staff satisfaction and retention among the generation of millennial workers through the technique of structural equations.

Methodological Design:

It is a cross-sectional quantitative study through questionnaires in a population of 385 millennials from the Laja-Bajio region in Mexico. Firstly, the questionnaire was validated through exploratory factor analysis; subsequently, the model was validated through structural equations. In both analyses, the results were satisfactory according to accepted statistical criteria.

Results:

It was shown that there is a positive causal relationship between individual and collective organizational citizenship behavior, collective organizational citizenship behavior with job satisfaction and, finally, satisfaction with the retention of millennial workers. The relationship between individual organizational citizenship behavior and job satisfaction was not tested.

Research limitations:

The study is limited only to the study of the relationship between the OCB and the satisfaction and retention of millennial staff. It is necessary to extend the study to other variables such as organizational justice, personal traits, perceived productivity, etc. In addition, it is necessary to extend it to other regions of the Mexican territory.

Findings:

Organizational citizenship behavior contributes to the explanation of the phenomenon of retention of millennials at work. This finding reinforces international literature on the contribution of this behavior of workers and its repercussions at work

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