Objective.

Establish the level of satisfaction and fatigue by compassion of the operator and supervisor staff of 911 Emergency System in

Costa Rica.

Materials and methods.

An exploratory study was carried out which considered 53% of the operating and supervisor staff. For collecting information two instruments were applied, one by personal interview in which we asked data related directly to sociodemographic aspects and related to the impact of the task they perform and, the Professional Quality of Life Scale (ProQOL-vIV) instrument to determine the level of satisfaction and fatigue by comparison.

Results.

It shows an optimal assessment of satisfaction with compassion which indicate a personal gratification for the work they perform.

Conclusions.

The staff of the emergency service line on each shift receives different types of incidents, some of which will affect them more than others, this will also depend on their personal circumstances, the environment in which they work and on the variety of calls they answer. It is considered essential the psychosocial care that is given to avoid burnout, frustration and optimize the work they perform through coping appropriate and effective strategies to the reality they live for the type of work they do.

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