Introduction:

Low enrolment in online courses promoted by the IMSS for primary care level physicians in 2014, where only 23% of them enrolled in a course online, and of these only 30% ended the course.

Objective:

Identify the primary care medical personnel’s perceived barriers for registering to courses on line in Queretaro’s delegation.

Method:

Phenomenological study which involved 11 primary care level physicians. The procedure used was interview and analysis with triangulation technique.

Results:

4 categories were identified with 18 subcategories. In the personal barriers category two subcategories were predominant: the time management (81%) and personal preference (72%); in the employment barriers category: lack of dissemination (81%) and workload (72%); in the technological barriers category: problems with the institutional education platform (45%); and finally in the educational barriers category: the course planning (72%).

Conclusions:

The barriers perceived most often primary care level doctors were: time management, the lack of dissemination, preference, workload, and planning of the course.